At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of prospects. Where you can make a difference. Where no two days arethe same.

Your Role
Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
LeadIncident, Problem, and Escalation Management to minimize outages and improve operational resilience.
Act as the primary interface forstakeholder communication, client escalations, and service reviews.
Driveservice governance, KPI tracking, reporting, and continuous improvement initiatives.




Coordinate cross-functional teams to ensureoperational readiness, resource planning, and delivery excellence.

Your Profile
IT Service Management: ITIL, Incident Management, Problem Management, Change Management, Service Continuity.
Service Delivery Governance: SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
Stakeholder Management: Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
Operations Support: Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
Leadership Analytics: Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.

What you''ll love about working here
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📌 Service Delivery Manager Pune
🏢 Capgemini
📍 Pune