Role & responsibilities

Order to cash experience
A Subject matter expert in Customer Services Executives, able to delight Customers and Consumers, constantly able to grow and develop to deliver a customer-centric approach to all aspects of their work.
Brilliant Execution Holding yourself and other team members to account to execute exceptional customer service.
Understanding of order-to-cash process & order management.
Demonstrates an open mindset – Adaptable with a transparent focus on service improvement prospects, brings ideas to life.

Top Outcomes
Support the furtherance of a high-performing culture through personal achievement of OTC KPIs and SLAs
Understand the CARM framework, ensure processes and behaviors are adhered to,



resolve and report on control weaknesses when they arise.
Own and resolve front-line customer or consumer queries delivered through email, phone, or online chat; this may include processing orders and handling escalations to ensure Customer satisfaction. Queries may arise across multiple departments; therefore, extensive knowledge of Customer Service, Credit, and Supply Chain is required to provide service.

Other key deliverables as required by the business within Customer Service.

General shift

📌 Customer Care Executive Noida
🏢 LanceSoft
📍 Noida