Role & responsibilities
Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
Support implementation of recent technology and work methods to sustain ongoing process and quality improvement processes.
Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
Be the voice of the brand.
Support other departments as required.
Adhere to company regulatory requirements such as data protection, data privacy etc

📌 Walk In Customer Service Agent Bengaluru
🏢 dnata
📍 Bengaluru