We are looking for a Trainer/Training Specialist to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. You will report directly to the Training Manager. Role: Trainer/ Training Specialist

Location:
Delhi/Noida

Key Responsibilities
Training & Capability Building
• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates
• Develop structured onboarding, refresher, and advanced training modules
• Ensure training content is aligned with business goals, compliance, and customer experience standards
• Conduct regular training sessions, workshops, and certification programs Quality & Performance Management
• Define and monitor quality benchmarks for sales and client servicing interactions
• Work closely with operations and leadership to identify skill gaps and performance issues
• Drive measurable improvements in conversion, customer satisfaction, and compliance
• Implement feedback loops and coaching frameworks based on quality insights Stakeholder Collaboration
• Partner with Sales, Operations, HR,



and Compliance teams to ensure training effectiveness
• Support leadership with data-driven insights on training impact and quality outcomes
• Assist in change management initiatives related to processes, products, or systems Required Qualifications & Skills
• 1–3 years of experience in training, quality, or learning & development roles
• Prior experience training sales and/or client servicing teams (B2C/B2B)
• Strong understanding of sales processes, customer lifecycle, and service excellence
• Excellent communication, presentation, and coaching skills
• Solid analytical mindset with the ability to track and report training impact

What We Offer
• High ownership and direct impact on business performance
• Fast-paced, growth-oriented work environment
• Competitive compensation and growth opportunities Interested candidates can apply by submitting the form in the link provided and share their resume to [email protected]

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