Manage and improve the overall customer experience across sales and service departments.
Monitor customer satisfaction and ensure a positive customer journey.
Follow up with customers after vehicle delivery and service visits to collect feedback.
Handle customer complaints, concerns, and escalations professionally.
Coordinate with sales, service, and CRM teams to resolve customer issues promptly.
Monitor customer feedback scores, satisfaction ratings, and dealership performance.
Ensure timely follow-up on customer feedback and complaints.
Identify areas for improvement in customer service processes and recommend corrective actions.
Conduct customer satisfaction calls and monitor the quality of customer interactions.
Ensure compliance with Tata Motors customer experience standards and dealership procedures.
Prepare customer feedback reports and share performance updates with management.
Support customer retention, repeat business, and customer loyalty initiatives.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Experience Manager Kayamkulam
🏢 Sleeba & Sons Motor
📍 Kayamkulam