Job Brief

We are seeking a detail-oriented and customer-focused front desk supervisor to join our team. As a front desk supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

The ideal candidate should have robust leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.

Responsibilities
Supervise and lead the front desk team, providing guidance, training, and support
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Ensure a welcoming and qualified atmosphere for guests by maintaining a neat and organized front desk area
Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
Handle guest inquiries, requests, and complaints in a timely and effective manner
Monitor and ensure accurate billing for guest reservations and services
Assist in the recruitment, training, and development of front desk staff




Implement and enforce hotel policies and procedures to maintain a high standard of service
Contribute to a positive and collaborative team setting

Requirements and Skills
Previous experience in hotel front desk operations, with supervisory or leadership roles
Robust organizational and multitasking abilities
Excellent communication and interpersonal skills
Knowledge of hotel reservation systems and point-of-sale software
Ability to work in a fast-paced environment and adapt to changing priorities
Familiarity with hotel policies, procedures, and industry standards
High level of integrity and professionalism
Ability to handle guest issues with diplomacy and resolution
Flexibility to work evenings, weekends, and holidays as needed
A bachelor's degree in hospitality management or a related field is a plus

Pay: ₹18,000.00 per month

Work Location: In person

📌 Front Office Supervisor Wayanad
🏢 Hotel Jo Meriya International
📍 Wayanad