Role & Candidate Requirements
Role Level: Customer Success Executive / Subject Matter Expert (SME) level.
Headcount: 3 open positions.
Experience: 2 to 4 years of solid frontline customer service / customer success experience. Experience in high-volume, customer-facing B2C setups (e.g., Swiggy, Zomato) or healthcare domain is strongly preferred.
Skill Set:
Inbound multi-channel handling across voice, email, and chat.
Superior written and spoken English skills; email drafting and communication are evaluated thoroughly.
Multilingual capability in Indian regional languages (Hindi, Tamil, Telugu, Kannada) is an advantage.
Technical comfort with standard productivity tools (browsers, MS Office, email suites).
High empathy, problem-solving mindset, and focus on First-Time Resolution (FTR) and customer delight.

Work Setup, Timings & Schedule
Work Model: 100% Remote / Work From Home (WFH).
Hardware: Laptops and work assets will be provided by the company.

📌 Customer Success Executive Bengaluru
🏢 Angel and Genie
📍 Bengaluru