Job Summary

The Front Office Associate is responsible for delivering excellent guest service by ensuring a smooth and efficient check-in and check-out process. The role involves handling guest inquiries, managing reservations, maintaining accurate guest records, and coordinating with other departments to ensure a comfortable and memorable stay for all guests.

Key Responsibilities
Welcome guests warmly and professionally, creating a positive first impression of the hotel.
Handle guest check-in and check-out procedures efficiently and accurately.
Manage room reservations, guest registrations, room allocations, and billing procedures.
Respond promptly and courteously to guest inquiries, requests, and complaints.
Maintain accurate guest information and ensure proper documentation as per hotel policies.
Coordinate with Housekeeping, Food & Beverage, and other departments to ensure smooth hotel operations.
Handle telephone calls, emails, and guest requests professionally.
Provide accurate information about hotel facilities, services, room categories, and applicable charges.
Maintain guest confidentiality and follow hotel standards, policies, and procedures.
Handle cash,



credit card transactions, and billing accurately, as applicable.
Maintain proper shift handover records and communicate key updates to the next shift.
Promote hotel services and assist guests with additional requirements to enhance their overall experience.
Ensure compliance with hotel operating procedures, safety guidelines, and guest service standards.

Qualifications and Experience
Graduate or Diploma holder in Hotel Management or a related field.
Minimum 1–2 years of relevant experience in Front Office operations, preferably in the hospitality industry.
Excellent verbal and written communication skills in English.
Good knowledge of hotel property management systems and computer applications.
Solid guest-handling, interpersonal, and problem-solving skills.
Professional grooming, a pleasant personality, and a guest-oriented approach.
Willingness to work in rotational shifts, including weekends and public holidays.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 Front Office Associate Mumbai
🏢 The Fern Residency Mumbai, Pritam Dadar, Series by Marriott
📍 Mumbai