Job Title: Inbound Call Center Executive – Non-Trade Cement

Company: Jain Traders (Trading Firm)
Job Description
Handle inbound calls from builders, contractors, dealers, and customers.
Promote and sell Non-Trade Cement products.
Manage sales and inquiries for the following cement brands:
JK Super Cement
Mycem Cement
Wonder Cement
UltraTech Cement
Convince builders and customers to place cement orders.
Build and maintain robust relationships with builders and contractors.
Guide customers on selecting the most suitable cement brand based on availability and requirements.
Coordinate with officers for code opening and account activation.
If a customer's code is already active with one brand (e.g., JK Super), coordinate and assist in brand change/code conversion to another brand whenever required.
Follow up with officers regarding pending approvals, code openings, and order processing.
Process Purchase Orders (PO) and ensure accurate order booking.
Coordinate with the dispatch team and provide dispatch status and delivery updates to customers and officers.




Prepare and maintain dispatch reports and order records.
Handle customer queries, complaints, and order follow-ups.
Send and respond to official emails related to orders, dispatch, and documentation.
Maintain customer and sales records using MS Office (Word, Excel, Outlook).
Ensure timely coordination between customers, officers, and the dispatch team for smooth order execution.
Skills Required
Good communication and convincing skills
Customer relationship management
MS Office (Word, Excel, Outlook)
Email drafting and qualified communication
Purchase Order (PO) handling
Dispatch coordination
Basic computer knowledge
Strong follow-up and coordination skills
Eligibility
Experience: Minimum 6 months
Industry: Experience in Cement Sales/Call Center/Trading Firm preferred
Immediate joiners preferred

Pay: From ₹15,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Adaptable schedule

Work Location: In person

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