1–3 years of experience in:
Application Support, Service Desk, or IT Operations
Incident management in enterprise IT environments
Basic SQL knowledge

Relevant Experience Areas:

Candidates should have hands-on experience in most of the following:
Incident monitoring and alert handling using APM tools or monitoring dashboards.
Logging, tracking, and updating incidents in ITSM tools such as ServiceNow or equivalent.
Working in SLA-driven support settings.
Performing initial triage and impact assessments.
Coordinating with L2/L3 or Engineering teams for incident escalation.
Communicating incident status updates to business and technical stakeholders.

Technical Exposure (High-Level, Not Deep):
Basic understanding of:
Web Applications
APIs and Services
Enterprise Application Dependencies
Validate application availability.
Perform basic reachability checks.
Interpret monitoring alerts and notifications.

Note: Deep technical skills, coding,



advanced database queries, or configuration changes are not required. Workplace & Shift Experience (Preferred)

Experience working in:
24x7 or extended support shifts.
Production or business-critical support environments.
On-call procedures
Escalation matrices
Incident bridge calls

Soft Skills (Critical for L1)
Solid verbal and written communication skills.
Ability to remain calm during high-pressure incident situations.
Robust attention to detail and documentation skills.
Valuable coordination, follow-up, and stakeholder management abilities.

Nice to Have
ITIL Foundation Certification.
Exposure to multi-vendor or multi-application environments.
Prior experience supporting vendor applications or internally developed applications.

📌 Application Support Engineers Bengaluru
🏢 Tata Elxsi
📍 Bengaluru