Position Overview

We are looking for detail-oriented and articulate Email Support Executives to join our customer experience team. In this role, you will handle written customer communications, resolve inquiries, and ensure high customer satisfaction.

Key Responsibilities
Respond to customer inquiries, complaints, and requests professionally via email.
Deliver accurate, clear, and prompt resolutions to maintain high quality and customer satisfaction standards.
Identify and troubleshoot customer issues effectively using process guidelines.
Log and document customer interactions in internal tracking/CRM tools accurately.
Escalate complex or unresolved queries to higher management or relevant teams in a timely manner.

Candidate Requirements & Qualifications
Education: HSC (12th Pass) or Any Graduate / Post-Graduate.
Experience: Freshers and experienced candidates can both apply.
Communication:



Fluency in English is mandatory (Both Excellent Verbal & Robust Written Communication).
Technical Skills: Basic computer knowledge, valuable typing speed, and comfortable using web browsers and email clients.
Attributes: Strong problem-solving abilities, high attention to detail, and a customer-centric mindset.

Job Details & Work Schedule
Role Type: Non-Voice / Email Process
Shift Details: Rotational Shifts (Must be comfortable working across scheduled rotas)
Weekly Off: Rotational 1 Week Off
Salary: Best in Industry

Pay: ₹17,000.00 - ₹22,000.00 per month

Perks:
Provident Fund

Education:
Higher Secondary(12th Pass) (Preferred)

Language:
English (Preferred)

Work Location: In person

📌 Email Support Executive Gorwa
🏢 Neelam Enterprise
📍 Gorwa