Experience: 0 (Freshers with valuable communication skills can apply)
Job Summary
We are looking for an energetic and target-driven Customer Relation Executive to join our company in Kochi. The ideal candidate will be responsible for connecting with prospective and existing customers over the phone, promoting our edible oil products/offers, and converting leads into sales through effective communication and persuasion.
Key Responsibilities
Make outbound calls to potential and existing customers to promote edible oil products, offers, and new variants
Explain product features, pricing, schemes, and benefits clearly to customers
Handle inbound calls and respond to customer queries professionally
Achieve daily, weekly, and monthly sales targets
Follow up with prospects who have shown interest but haven't converted
Upsell and cross-sell related products/variants to existing customers
Maintain accurate records of calls, customer responses, and conversions in CRM/call logs
Build and maintain positive customer relationships to encourage repeat purchases and referrals
Handle objections and resolve customer concerns to close sales
Coordinate with the sales team/supervisor to report daily performance and pipeline status
Adhere to company scripts, quality standards, and compliance guidelines during calls
Key Skills Required
Excellent verbal communication skills in English
Solid persuasion and negotiation skills
Confident, pleasant, and customer-friendly telephone manner
Basic computer knowledge (MS Excel, CRM tools)
Ability to handle rejection and stay motivated
Target-oriented mindset with a strong work ethic
Eligibility Criteria
Minimum qualification: Graduate (any stream)
Prior experience in telesales, telecalling, or BPO is an added advantage
Willingness to work from office (Kochi location)
Salary & Benefits
Fixed salary + attractive incentives based on performance
Training provided on product knowledge and sales techniques