Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ivalua
Valuable to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the stability and efficiency of critical software applications within the organization.

Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.




Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to prioritize and address system issues effectively.
Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Drive continuous improvement initiatives to optimize support processes and system reliability.

Qualified & Technical Skills:
Must To Have Skills: Proficiency in Ivalua.
Strong analytical skills to diagnose and troubleshoot complex software issues.
Experience in managing and supporting enterprise-level software applications.
Ability to work collaboratively with cross-functional teams to resolve technical challenges.
Excellent communication skills to clearly convey technical information to diverse audiences.

Additional Information:
The candidate should have minimum 5 years of experience in Ivalua.
This position is based at our Pune office.
A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer Pune
🏢 Accenture
📍 Pune