Role Overview

The Customer Success Executive will be responsible for ensuring a smooth learning experience for students by coordinating schedules, communicating with parents and mentors, and supporting the day-to-day execution of the learner journey.

Key Responsibilities

● Serve as the primary point of contact for parents regarding schedules and class-related queries.

● Schedule sessions in the LMS and Outlook as per mentor and parent availability.

● Coordinate with mentors for reschedules, attendance, and session updates.

● Ensure students receive timely onboarding communication and LMS access.

● Share schedules, reminders, and session updates with parents.

● Handle rescheduling requests within the defined SLA.

● Follow up with mentors for attendance, session notes, and portfolio updates.

● Maintain accurate student records in the LMS.





● Escalate learner concerns, scheduling conflicts, and operational issues to the Customer Success Head.

● Support parent feedback collection and course completion activities.

Skills Required

● Valuable communication skills (English)

● Solid coordination and follow-up skills

● Customer-centric approach

● Positive organizational and time management skills

● Basic knowledge of MS Excel, Google Sheets, Outlook, and LMS/CRM systems

Qualification
● Graduate in any discipline

● 2 - 4 years of experience in Customer Support, Customer Success, Operations, or EdTech (preferred)

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Success Executive Bandra East
🏢 The Innovation Story
📍 Bandra East