Job Description: CRM Specialist

Role: CRM Specialist
Department: Admissions / Sales Operations

Job Summary

We are looking for a detail-oriented CRM Specialist to manage day-to-day CRM operations, maintain accurate data, nurture leads, and support the team in improving lead conversion and admissions.

Key Responsibilities
Manage daily CRM operations, lead allocation, tracking, and follow-ups.
Maintain accurate data, records, reports, and dashboards.
Perform lead nurturing, segmentation, and follow-up management.
Track lead status, application progress, bookings, and admissions.
Prepare daily, weekly, and monthly MIS reports using Excel.
Monitor data quality, identify gaps, and coordinate with the sales and admissions teams.
Ensure timely updates and smooth CRM workflow.





Required Skills & Qualifications
Experience with Merrito, LeadSquared, Salesforce, or any other CRM platform.
Robust expertise in MS Excel, including data cleaning, lookup formulas, pivot tables, and reporting.
Knowledge of lead management, data nurturing, and sales/admissions funnels.
Robust analytical skills, attention to detail, and follow-up management.
Positive communication and coordination skills.

Preferred Experience: 1–3 years in CRM operations, sales operations, admissions, or lead management.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Specialist Ranchi
🏢 d'NOTES
📍 Ranchi