Job Summary

TUI is looking for candidates to join its Travel Process team. The ideal candidate should have a minimum of 6 months of experience in the travel process, along with basic knowledge of GDS systems, preferably Amadeus. Candidates should have valuable communication skills, a customer-focused approach, and an interest in travel operations.

Key Responsibilities
Handle customer queries related to travel bookings, reservations, and travel services.
Assist customers with booking modifications, cancellations, and itinerary-related queries.
Use GDS tools such as Amadeus to access and manage travel booking information.
Provide accurate information regarding travel arrangements and booking details.
Maintain proper records of customer interactions and booking updates.
Resolve customer concerns professionally and escalate complex issues when required.
Follow company procedures, quality standards, and service-level agreements (SLAs).

Mandatory Requirements
Minimum 6 months of experience in the Travel Process.
Basic knowledge of GDS/Amadeus.




Valuable communication and customer-handling skills.
Basic computer knowledge and proficiency in using booking systems.
Ability to work in a team and manage customer queries efficiently.
Willingness to work from the office.
Immediate joiners preferred.

Work Details and Advantages
Work from office (WFO).
5 working days per week.
Both-side cab facility.
Immediate joining preferred.

Ideal Candidate Profile

Candidates with experience in travel operations, airline reservations, travel customer support, or travel booking processes, with basic hands-on knowledge of Amadeus or another GDS platform.

Critical Screening Criteria
Minimum 6 months of travel process experience.
Basic GDS/Amadeus knowledge.
Willingness to work from the office.
Availability for immediate joining preferred.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Tui Travel Process Executive Gurugram
🏢 Career Click
📍 Gurugram