About the Role

Terratone is looking for a friendly, qualified and well-organised Front Office Assistant to join our team. You will be one of the first points of contact for our guests and will play an significant role in ensuring a smooth and welcoming experience throughout their stay.

Key Responsibilities
Welcome guests and handle check-ins and check-outs
Manage room reservations, cancellations and guest enquiries
Handle phone calls, WhatsApp enquiries and booking requests
Coordinate with Housekeeping, F&B; and other departments for guest requirements
Maintain accurate guest records and update the Property Management System (PMS)
Handle billing, payments and basic cash transactions
Assist with OTA reservations and booking updates
Respond promptly and professionally to guest requests and concerns
Maintain front desk records, shift handovers and daily reports
Promote hotel facilities,



restaurant services and other offerings to guests

What We’re Looking For
Diploma or Bachelor’s degree; hospitality qualification preferred
Candidates with 1–2 years of experience may apply
Positive communication skills in English and Malayalam
Basic computer skills; knowledge of hotel PMS is an advantage
Qualified appearance and positive attitude
Strong guest-service and problem-solving skills
Willingness to work rotational shifts, weekends and holidays

What We Offer
Competitive salary based on experience
Training and hands-on hospitality experience
Opportunity to learn and grow within the hotel

Benefits:
Accomodation Provided
Food provided

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive Kollam
🏢 Terratone
📍 Kollam