We are looking for a customer-focused and proactive Customer Service Executive with at least 1 year of experience in handling customer queries, resolving complaints, and maintaining solid customer relationships. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to provide timely and effective customer support.

Key Responsibilities
Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
Respond to customer questions, concerns, and complaints professionally and promptly.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Coordinate with internal teams to resolve customer issues and provide timely updates.
Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
Build and maintain positive customer relationships to improve customer satisfaction and retention.
Follow up on pending requests and ensure timely closure of customer concerns.
Provide customers with product and service information, updates, and guidance.




Escalate complex issues to the appropriate team or manager when required.
Prepare regular reports on customer queries, feedback, and support activities.

Required Skills and Qualifications
Minimum 1 year of experience in customer service, customer support, or a similar role.
Excellent verbal and written communication skills.
Good knowledge of MS Office, Excel, email, and WhatsApp communication.
Solid problem-solving and interpersonal skills.
Ability to handle customer complaints patiently and professionally.
Positive coordination, follow-up, and time-management skills.
Ability to multitask and work effectively in a team.
A customer-first approach with a willingness to learn and improve.

Preferred Candidate
Candidates with experience in customer support, client coordination, or service-based companies.
Experience handling customer calls, follow-ups, and issue resolution.
Ability to communicate professionally with customers and internal teams.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive J P Nagar (J. P. Nagar)
🏢 Ripsil Digital Services
📍 J. P. Nagar