JOB DESCRIPTION

Position: Guest Relations Associate / Executive
Company: Thrill Factory (A Unit of Apra Amusement Pvt. Ltd.)
Location: Shivpuri, Rishikesh, Uttarakhand
Department: Guest Relations / Operations

Job Summary

We are looking for a friendly, professional, and customer-oriented Guest Relations Associate / Executive to welcome guests, provide information about our adventure activities, ensure a smooth guest experience, and maintain high standards of customer service at Thrill Factory.

Key Responsibilities
Welcome and greet guests warmly upon arrival.
Assist guests with activity information, packages, ticketing, and booking inquiries.
Handle guest queries, feedback, and complaints professionally.
Coordinate with the operations, sales, and activity teams to ensure smooth guest service.
Guide guests regarding activity procedures, safety instructions, and park facilities.
Maintain guest records, feedback forms, and daily service reports.
Support guest check-in, registration, and coordination during activities.
Ensure guest satisfaction and maintain a positive customer experience.
Assist in resolving guest concerns promptly and courteously.




Promote available activities, packages, and additional services where appropriate.
Maintain professional communication with guests in person, over the phone, and through digital channels.

Required Skills & Qualifications
Graduate in any discipline preferred.
Valuable communication and interpersonal skills.
Customer service or hospitality experience preferred; freshers may also apply.
Basic computer knowledge and familiarity with MS Office.
Ability to handle customer queries and complaints calmly.
Good command of Hindi and English.
Friendly personality, positive attitude, and a customer-focused approach.
Willingness to work in shifts, including weekends and holidays.

Key Competencies
Guest handling and relationship management
Communication and coordination
Problem-solving and conflict resolution
Teamwork and time management
Professionalism and attention to detail

Job Types: Full time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

Perks:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Guest Relation Executive / Associate Rishikesh
🏢 Thrill Factory (A Unit of Apra Amusement
📍 Rishikesh