Job Description: Quality Analyst & Sales Trainer – Telesales

Location: Bengaluru, Karnataka
Experience: 2–5 Years
Timings: 10AM to 7PM, 6 days working(WFO) Sunday Off
CTC: Upto 4.5 LPA

Languages: English, Kannada and Hindi

Job Summary

We are looking for a Quality Analyst & Sales Trainer to monitor telesales call quality, coach sales agents, improve product knowledge, and drive better customer engagement and sales conversions.

Key Responsibilities
Monitor and audit inbound and outbound sales calls.
Evaluate sales pitches, objection handling, follow-ups, and closing techniques.
Train recent and existing agents on product knowledge, sales scripts, CRM processes, and customer handling.
Conduct mock calls, role-plays, feedback sessions, and refresher training.
Identify performance gaps and provide corrective coaching.
Develop calling scripts, FAQs,



and objection-handling guides.
Track agent performance, lead conversions, bookings, and training effectiveness.
Prepare call quality reports, agent scorecards, and training reports.
Work with sales managers to improve team productivity and achieve targets.

Requirements
Graduate in any discipline.
2–5 years of experience in telesales, quality assurance, or sales training.
Excellent communication, analytical, and coaching skills.
Proficiency in Excel, Google Sheets, and CRM tools.
Experience in automobile, EV, or outbound sales is preferred.

Contact: +91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹37,500.00 per month

Work Location: In person

📌 Quality Analyst And Sales Trainer Bommanahalli
🏢 canwin
📍 Bommanahalli