Customer Care Executive – Route Monitoring & Reporting

Salary: ₹14,500 – ₹16,500 per month
Job Type: Full time
Shift: 9 Hours
Location: Amritsar, Punjab

Job Description

We are looking for a Customer Care Executive – Route Monitoring & Reporting to join our team.

The candidate will be responsible for monitoring vehicle routes, handling customer complaints, coordinating with supervisors/drivers, and preparing daily reports.

Key Responsibilities
Monitor vehicle routes and live GPS tracking.
Track vehicle movement and route coverage.
Handle and update customer complaints through the assigned system.
Coordinate with supervisors and field teams regarding vehicle-related issues.
Maintain daily records and prepare reports.
Prepare vehicle-wise, route-wise and zone-wise data reports.
Follow up on pending complaints and ensure timely updates.
Perform basic data entry and reporting using MS Excel.
Communicate with team members and supervisors for operational updates.

Requirements




Minimum 2 years of relevant work experience in customer care, route monitoring, GPS monitoring, operations, reporting, or a similar role.
Minimum qualification: 12th Pass / Graduate.
Basic knowledge of MS Excel and computer operations.
Positive communication skills.
Ability to work in a team.
Comfortable with monitoring, coordination and reporting work.
Candidates with experience in customer support, GPS monitoring, field operations or data reporting will be preferred.

What We Offer
Salary: ₹14,500 – ₹16,500/month
Full time employment
9-hour shift
Opportunity to gain experience in customer support, operations and reporting.
Training regarding company-specific systems and processes will be provided.

Interested candidates can apply through Indeed.

Pay: ₹14,500.00 - ₹16,500.00 per month

Work Location: In person

📌 Customer Care Executive – Route Monitoring & Reporting Amritsar
🏢 ASRSmartCity
📍 Amritsar