Bus Operations Supervisor (CDL Required) LAZ Airport Services | Full-Time | Non-Exempt Lead from the Front. Drive Safety. Keep Passengers Moving. At LAZ Parking, our people are the foundation of our success. As a Bus Operations Supervisor, you play a critical role in ensuring safe, efficient, and reliable transportation services for passengers every day. This position provides frontline leadership for shuttle transportation operations, supporting drivers, monitoring service levels, maintaining regulatory compliance, and ensuring uninterrupted passenger movement throughout the operation. You will serve as the primary field leader and operational resource, helping drivers succeed while maintaining the highest standards of safety, service, and operational excellence. Whether you are looking to grow your transportation leadership career, develop your operational expertise, or join a company that values safety, service, and employee development, LAZ Parking offers an opportunity to make a meaningful impact every day. Why Join LAZ?
• Leadership opportunity within a large-scale transportation operation
• Career growth and advancement opportunities
• Energetic, fast-paced work environment
• Prospect to develop transportation and operational leadership skills
• Paid training and development opportunities
• Supportive leadership team invested in your success
• PayActiv, access earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Employee recognition and development programs Full-Time Benefits
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options About LAZ Parking LAZ Parking is one of the largest and fastest-growing parking and transportation management companies in the country. Our transportation operations help move passengers safely and efficiently through airports, parking facilities, hospitality destinations, and transportation networks across the country. Our success is built on exceptional service, operational excellence, strong partnerships, and investing in our people. We believe in promoting from within, developing future leaders, and creating opportunities for employees to build meaningful careers. At LAZ, parking is our industry, but people are our passion. Schedule & Work Environment This position supports transportation operations that may operate 24 hours a day, 7 days a week. Flexibility may be required to support varying shifts, weekends, holidays, severe weather events, operational disruptions, and peak travel periods. Bus Operations Supervisors regularly work throughout transportation facilities, passenger loading zones, shuttle routes, parking facilities, and operational areas while interacting with drivers, dispatch personnel, stakeholders, and customers. The Spirit of the Position As a Bus Operations Supervisor, you are a frontline leader, safety advocate, and operational problem solver. You understand that reliable transportation service depends on strong leadership, constant situational awareness, and quick decision-making. Through your leadership, communication, and commitment to operational excellence, you help ensure passengers are transported safely while supporting drivers and maintaining service reliability. You bring professionalism, accountability, sound judgment, and a safety-first mindset to every shift.

What You'll Do
Operations Management
• Monitor daily shuttle operations to ensure safe, efficient, and on-time service.
• Ensure adequate bus coverage across assigned routes and passenger loading areas.
• Verify buses are properly fueled, inspected, and operationally ready.
• Monitor passenger demand and make real-time operational adjustments.




• Ensure scheduled departures and route coverage are maintained.
• Support operational continuity during delays, emergencies, weather events, and traffic disruptions.
• Conduct routine patrols of loading zones, parking facilities, transportation routes, and operational areas.
• Monitor service performance and communicate issues to leadership.
• Assist with maintaining uninterrupted passenger transportation services. Driver Leadership & Accountability
• Provide daily operational guidance and support to drivers.
• Ensure compliance with company policies, client requirements, safety standards, and customer service expectations.
• Verify driver credentials, CDL requirements, licenses, badges, medical cards, and required documentation remain current.
• Monitor attendance, professionalism, performance, and service delivery.
• Support drivers with operational challenges and service concerns.
• Address performance issues and communicate concerns to management.
• Promote accountability, professionalism, and operational consistency across the workforce. Safety, Compliance & Incident Response
• Promote and maintain a safety-first culture throughout the operation.
• Monitor driver behavior and safe vehicle operation practices.
• Identify and address unsafe conditions, hazards, and operational risks.
• Ensure passenger loading, unloading, and ADA accommodation procedures are properly followed.
• Verify proper vehicle security whenever buses are unattended.
• Respond to accidents, incidents, operational emergencies, and service interruptions.
• Serve as the first on-scene company representative during accidents and major incidents.
• Coordinate with clients, property personnel, law enforcement, emergency responders, and operations leadership when required.
• Ensure all incident documentation, notifications, and reporting requirements are completed accurately and on time.
• Maintain compliance with DOT, FMCSA, client, and company requirements. Communication & Dispatch Support
• Monitor and manage radio communications throughout daily operations.
• Maintain clear and professional communication with drivers, dispatchers, clients, and management.
• Communicate delays, route adjustments, service interruptions, and operational updates.
• Respond promptly to driver requests for assistance.
• Support effective communication discipline and operational coordination.
• Escalate significant issues and operational concerns appropriately. Break & Relief Management
• Coordinate employee breaks while maintaining route coverage and service levels.
• Monitor and document break schedules and compliance requirements.
• Ensure employees return from breaks on time and maintain schedule adherence.
• Coordinate relief coverage when operationally necessary.
• Transport relief employees when needed.
• Operate shuttle buses and provide route coverage when needed to maintain service continuity.
• Document operational impacts and service disruptions related to staffing coverage. Team & Operational Excellence
• Support Operations Managers and transportation leadership in achieving operational goals.
• Assist with special projects, service initiatives, and operational improvements.
• Support employee coaching, training, and development efforts.
• Promote LAZ Parking's mission, values, and culture throughout the operation.




• Perform additional operational duties and leadership responsibilities as assigned. Who You Are Safety-Focused You understand the importance of safe transportation operations and lead by example. Decisive You remain calm under pressure and make informed decisions in real-time operating environments. People-Oriented You enjoy supporting employees, providing direction, and helping others succeed. Operationally Driven You take ownership of service performance and work proactively to solve problems. Robust Communicator You communicate clearly and professionally with employees, leadership, passengers, and stakeholders. Adaptable You thrive in fast-paced environments where priorities can change quickly. Qualifications Required
• Valid Class B Commercial Driver's License (CDL) with Passenger Endorsement required.
• Ability to maintain all CDL, DOT medical certification, and driving qualification requirements.
• Ability to obtain and maintain any required client, property, or operational credentials.
• Previous supervisory, lead, transportation, or operational leadership experience.
• Strong knowledge of customer service and employee accountability principles.
• Ability to work effectively in a fast-paced transportation environment.
• Strong communication, problem-solving, and decision-making skills.
• Ability to monitor and coordinate multiple operational activities simultaneously.
• Ability to safely operate shuttle buses when needed to support operational continuity.
• Working knowledge of DOT, FMCSA, ADA, and transportation safety regulations.
• Ability to work a flexible schedule, including weekends, holidays, overnight shifts, and emergency response situations.
• Ability to successfully complete all required background screenings and credentialing requirements. Preferred
• Shuttle, transit, logistics, fleet, transportation, hospitality transportation, or parking transportation operations experience.
• Previous leadership or supervisory experience within a transportation environment.
• Experience with dispatch systems, radio communications, and operational reporting.
• Experience working in high-volume transportation environments.
• Experience supporting unionized workforces or collective bargaining agreements.
• Associate's or Bachelor's degree in Transportation, Logistics, Business, or a related field. Physical Requirements This Position Requires The Ability To
• Work outdoors in varying weather conditions, including heat, rain, wind, and snow.
• Stand and walk for extended periods.
• Travel throughout transportation facilities, parking facilities, loading zones, and operational areas.
• Lift, push, and pull up to 25 pounds.
• Bend, stoop, squat, and move frequently throughout the workday.
• Enter and exit buses regularly during operational inspections and incident response.
• Safely operate commercial passenger vehicles as operational needs require.
• Communicate effectively in person, by phone, radio, and written communication. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Lead Operations. Support Drivers. Keep Passengers Moving. If you are passionate about transportation operations, employee leadership, safety, and delivering reliable service in a fast-paced environment, we'd love to hear from you. Join LAZ Airport Services and help lead a world-class transportation operation while building a rewarding leadership career. FLSA Status: Non-Exempt LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.

📌 Bus Operations Supervisor (Barrackpore)
🏢 LAZ Parking
📍 Barrackpore