SKILLS:
Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS
- Infrastructure Security->AWS Systems Manager,Technology->Database->SQL tuning,Technology->Java->Springboot

Key Responsibilities
Production Support & Incident Management
• Provide L2/L3 production support for AWS-hosted Java Spring Boot applications and SQL-based services, ensuring high availability and performance.
• Triage incidents, analyze symptoms, identify impact, and drive resolution within SLA timelines using structured troubleshooting approaches.
• Perform root cause analysis (RCA) for recurring issues and implement preventive actions to reduce incident frequency. Application & Database Troubleshooting
• Diagnose application issues using logs, stack traces, and runtime metrics; coordinate fixes with engineering teams and validate outcomes.
• Write and optimize SQL queries for investigation, data validation, and corrective actions while ensuring data integrity and minimal risk.
• Support release activities by validating production readiness, monitoring post-deployment health,



and rolling back/escalating when required. Operational Excellence
• Create and maintain runbooks, SOPs, and knowledge articles to improve support efficiency and reduce mean time to resolution (MTTR).
• Collaborate with cross-functional teams to identify reliability gaps and recommend improvements in application behavior and supportability.
• Participate in on-call rotations and provide clear, timely stakeholder communication during incidents and service restorations. Minimum

Qualifications:
• BTECH, MTECH, BCA, or MCA.
• 8–10 years of experience in production support / application support for enterprise applications.
• Robust hands-on experience with Java Spring and Spring Boot in troubleshooting and supporting production systems.
• Robust SQL skills for investigation, reporting, and data validation in production environments.
• Proven experience handling incidents, performing RCA, and driving issue resolution with cross-team collaboration.

📌 Production Support (Hyderabad)
🏢 Infosys
📍 Hyderabad