Key Responsibilities
Loan Support
Guide customers through the home loan process in straightforward words.
Help customers collect and submit the documents the bank needs.
Follow up with banks and loan officers until the loan is approved and the amount is released.
Keep track of each customer's loan status and update the team.

Documentation and Registration
Work with the documentation team to get agreements and other papers ready on time.
Check that customer papers are complete and correct before registration.
Help set the registration date and remind the customer about what to bring.
Follow the registration work until it is completed and the papers are handed over.

Customer Connect
Call and meet customers regularly to share updates and answer their questions.
Remind customers about payment due dates and pending papers.
Handle customer complaints politely and solve them quickly. Pass bigger issues to the manager.
Keep a record of every customer talk in the system.

Coordination and Reporting




Work closely with the sales, accounts, legal and documentation teams.
Keep files and records neat and up to date.
Share a weekly report on loans, registrations and pending customer work.

Requirements
1–3 years of experience in after-sales, customer service or a similar role. Real estate experience is a plus.
Good knowledge of home loan steps and the papers banks ask for.
Basic understanding of property documentation and registration work.
Explicit and polite communication in English and the local language.
Positive follow-up habits and the ability to handle many customers at once.
Comfortable with MS Office (Excel, Word) and basic CRM or record keeping.

Key Skills
Customer handling
Loan and bank coordination
Documentation follow-up
Time management
Problem solving

Pay: Up to ₹23,000.00 per month

Work Location: In person

📌 After Sales Associate Salem (India)
🏢 Venus Estate
📍 India