Job Title: Service Engineer Department: Service – Radiology

Location:
Vapi, Gujarat / Field-based (Pan India) Reports To: Senior Manager – Radiology

Experience:
2-3 Years Job Purpose: To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support.

Key Responsibilities
1. Installation, Service & Maintenance
• Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production.
• Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability.
• Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
• Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards. 2. Customer Support & Troubleshooting
• Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime.
• Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
• Maintain clear communication with customers regarding service progress, timelines, and outcomes.
• Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction. 3. Preventive Maintenance & Documentation
• Plan and execute preventive maintenance schedules for installed imaging systems.
• Maintain accurate service records, preventive maintenance logs, and calibration reports.
• Prepare service reports, installation certificates, and equipment performance evaluations.




• Monitor spare parts consumption and inventory levels for timely replacement and availability. 4. Compliance & Safety
• Follow AERB and ISO 13485 safety standards during maintenance and servicing operations.
• Ensure radiation protection measures are adhered to during installation and maintenance activities.
• Maintain adherence to environmental, health, and safety protocols at all work sites. 5. Coordination & Continuous Improvement
• Coordinate with Quality, R&D;, and Production teams to communicate recurring field issues and design feedback.
• Contribute to service improvement initiatives, reliability enhancement, and customer training programs.
• Support the team during audits, inspections, and performance evaluations. Qualifications and

Experience:
• B.
E. / B.
Tech (Biomedical or Electronics Engineering) or equivalent qualification.
• Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.
• Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards. Skills and Competencies:
• Fluent in English (spoken and written) with excellent communication and documentation skills.
• Strong technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains.
• Good understanding of medical imaging technologies and their operational principles.
• Customer-focused approach with robust interpersonal and coordination skills.
• Proficiency in MS Office, ERP systems, and service documentation tools.
• Willingness to travel extensively across sites for service requirements. Key Performance Indicators (KPIs):
• Equipment uptime percentage and service response time
• Customer satisfaction and feedback rating
• Preventive maintenance compliance rate
• Reduction in repeat service calls
• Quality and accuracy of service documentation

📌 Service Engineer (India)
🏢 Meril
📍 India