23 Oct
|
Recruito
|
India
Responsibilities
Manage key customer relationships and drive retention and growth.
Act as the main point of contact for assigned customers.
Support customer onboarding, training, and post-launch activities.
Identify upselling and expansion opportunities.
Work with technical teams to resolve customer issues.
Gather customer feedback and share insights with product, marketing, and sales teams.
Build customer advocacy through testimonials, case studies, and reviews.
Requirements
Experience in Customer Success, Account Management, or Business Development in SaaS.
E-commerce experience preferred.
Solid customer relationship and communication skills.
Analytical and process-oriented mindset.
Solid presentation, problem-solving, and stakeholder management skills.
Customer-focused, results-driven, and willing to learn.
📌 Customer Success Manager Bengaluru (India)
🏢 Recruito
📍 India