Unlock Premium Perks

Get Immediate Access to 3,994,000 premium jobs
Direct Access to Top Employers

Gain full access to exclusive job listings from leading companies worldwide.
Verified, High-Quality Jobs Only

No ads, scams, or junk-just genuine opportunities.
Focus on Real Opportunities

Explore thousands of open positions tailored to your lifestyle, including adaptable remote jobs.
Exclusive Resume Review

Receive expert feedback with personalized suggestions to enhance your resume.

Continue →

Role: Grievance Redressal Officer

Job Role
Reinstating the faith of consumers in the brand through effective and productive resolution of all escalations received at Senior Management Desk.
Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.
Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery




Establishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations
6 – 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up
Solid domain knowledge of Consumer Banking products, processes and technology
Strong analytical skills to derive insights from data and create actionables thereof
Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams
Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment

Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)

📌 Grievance Redressal Officer Ho & Support 0224 1508 1086038 Mumbai (India)
🏢 Kotak Mahindra Bank
📍 India