Required Skills and Competencies
Minimum 5 years of experience in engineering application support, enterprise application support, desktop/application operations, or technical support.
Positive experience in remote application troubleshooting and supporting users across locations, business units, or project teams.
Working knowledge of ServiceNow or similar ITSM platforms
Positive understanding of ITIL practices, especially incident management, request fulfilment, change management, problem management, and knowledge management.
Experience working with L1 support teams and guiding them on troubleshooting, ticket handling, and documentation quality.
Ability to troubleshoot standard and intermediate engineering application issues across installation, licensing, access, configuration, virtual desktop behavior, and application dependencies.




Ability to create clear and reusable Knowledge Base articles, SOPs, troubleshooting guides, and support documentation.
Ability to raise, track, and follow up vendor support cases.
Experience with Azure Virtual Desktop, Citrix, VDI, or similar remote desktop/application delivery platforms.
Experience supporting application launchers within virtual desktop settings or controlled application delivery platforms is preferred
Basic understanding of Oracle Client, SQL Server Client, ODBC, TNS configuration, database drivers, ports, and connectivity troubleshooting
Ability to use AI tools for documentation, SQL assistance, troubleshooting support, scripting assistance, and productivity improvement is preferred

📌 Application Support Engineer Bengaluru
🏢 Wissen Infotech
📍 Bengaluru