Core Responsibilities
Customer Greeting: Serves as the first point of contact, welcoming clients and listening to vehicle problems, noises, or maintenance requests.
Translation of Information: Explains complex mechanical or technical terms from the mechanics into easy, explicit language for the customer.
Estimates and Quotes: Prepares cost and labor estimates, writes formal repair orders, and calls clients for approval if extra work is discovered.
Workflow Coordination: Schedules service appointments, assigns or tracks jobs with technicians, and checks on parts availability.
Status Updates: Keeps customers informed about repair progress, handles complaints, and reviews final bills when the car is picked up.
Warranty Guidance: Advises clients on manufacturer warranties and coverage policies.

Key Skills Needed
Solid customer service and interpersonal communication.
Foundational automotive knowledge and troubleshooting understanding.
Organization and multi-tasking to manage multiple repair orders at once

📌 Service Advisor Balasore (India)
🏢 Raam Autobahn
📍 India