Branch Head After-Sales

Industry: Dealership (Luxury Automobile)
Level: Senior Management
Reporting: HOD -After-Sales / CEO

Job Summary

Responsible for leading the overall After-Sales, Service & Parts operations, ensuring business profitability, customer satisfaction, operational efficiency, and achievement of OEM/dealership KPIs.

Candidates must have robust experience in “Luxury Automobile Dealerships”.

Key Responsibilities
Lead Service, Parts & Logistics operations and drive profitability.
Develop and implement after-sales strategies, processes, and performance standards.
Drive customer retention, satisfaction, and complaint resolution.
Monitor KPIs, capacity planning, productivity, and financial performance.
Recruit, develop, and train Service & Parts teams.
Ensure compliance with safety, environmental, legal,



and statutory requirements.
Develop After-Sales and Parts marketing initiatives and customer segmentation.
Build solid relationships with customers, suppliers, and internal stakeholders.
Lead teams and ensure achievement of strategic and operational objectives.

Qualification & Experience
Bachelor’s Degree in Automotive / Mechanical Engineering.
MBA / Diploma in Business Administration preferred.
10+ years of experience in Automotive After-Sales / Dealership Operations.
Mandatory experience with luxury automobile dealerships.
Robust knowledge of Service, Parts, Logistics, financial planning, customer management, and dealership processes.

📌 Branch Head After Sales Luxury Automobile Dealerships Delhi
🏢 Omam Consultants
📍 Delhi