Prospect to work as Real Time Analyst

Job Responsibilities:
Real-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within acceptable ranges
Develop and maintain pieces of the dialer system across multiple applications, agent profiles and assignments to contact list criteria, and build parameters
Daily input of all scheduling adjustments in the Workforce Management system.
Regular collaboration with operations leadership and balancing internal goals
Auditing of dialer settings and maintaining compliance with all regulatory restrictions, internal and external
Timely response to questions, requests, and issues from multiple departments across all platforms.

Required Skills:




Advanced knowledge of web-based software applications, LiveVox dialer system, MS Excel.
Analytical skills in a high-pressure, time-sensitive workplace
Flexible hours including after-hours/on-call responsibilities
Robust problem-solving techniques to evaluate criteria and obtaining results on matters of significance to the business Direct experience in report analysis and providing data driven suggestions

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Real Time Analyst/dialer Excecutive Mumbai
🏢 First Credit ITES
📍 Mumbai