Job Summary

Job Title: Tele caller - Operations Support

Location: Current Delhi

Employment Type: Full time

We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

Key Responsibilities
Calling Customer Communication
Make calls to customers, retailers, and channel partners
Explain company products like DMT, AEPS, Bill Payments, POS, etc.
Follow up on pending documents, KYC, and operational requirements
Operational Support
Coordinate with the operations team for onboarding and updates
Collect and update customer/partner information in the system
Issue Resolution
Identify customer concerns and escalate when required
Ensure proper follow-up until resolution
Reporting
Maintain daily call records, feedback, and follow-ups




Share updates and insights with the operations team

Requirements
Experience: 6 months to 2 years in telecalling / customer service / telesales
Fintech or banking experience is a plus
Education: Preferred: Graduate
Skills: Good communication skills in Hindi (basic English is a plus)
Confident and customer-friendly approach
Robust follow-up and coordination skills
Basic knowledge of fintech services (preferred)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Telecaller New Delhi
🏢 Akmv
📍 New Delhi