Business Acquisition & Portfolio Growth
Acquire recent NRI customers through branch referrals, self-sourcing, digital leads, and networking channels.
Drive growth in NRE Savings Accounts, NRO Savings Accounts, Fixed Deposits, and recurring deposit portfolios.
Promote inward remittance services and other NRI banking solutions.
Identify cross-sell opportunities across liability
Achieve monthly, quarterly, and annual business targets.

Relationship Management
Manage and nurture relationships with existing NRI customers.
Provide personalized banking solutions based on customer needs.
Ensure timely resolution of customer queries, requests, and complaints.
Conduct regular customer engagement activities through calls, virtual meetings, and branch interactions.

Customer Service & Experience
Deliver seamless onboarding and servicing experience to NR customers.
Coordinate with Operations, Compliance, Branches,



and Contact Centre teams for prompt resolution of service requests.
Ensure high customer satisfaction and retention levels.

Compliance & Risk Management
Adhere to RBI, FEMA, KYC/AML, and internal Bank policies.
Ensure timely completion and periodic review of customer documentation.
Maintain regulatory compliance in account opening, remittances, and deposit transactions.
Escalate suspicious or non-compliant transactions as per Bank guidelines.

SKILLS & COMPETENCIES
Sound understanding of NRI banking products and FEMA regulations
Solid relationship management and sales skills
Excellent communication and interpersonal abilities
Customer-centric approach with problem-solving mindset
Proficiency in MS Office and banking applications

📌 Relationship Manager Nr Kolkata
🏢 Utkarsh Small Finance Bank
📍 Kolkata