The Customer Service Coordinator serves as the central operational hub for the fluorochemicals commercial team, overseeing the order-to-delivery lifecycle for industrial and specialty fluorochemical products. This role involves handling client inquiries and ensuring compliance with chemical handling, export-import regulations, and dispatch protocols. Key responsibilities include processing orders and sales administration, where the coordinator logs and processes commercial and sample sales orders in ERP/SAP systems, prepares formal price quotations, and tracks open orders from production to delivery. Additionally, the coordinator manages logistics, compliance, and documentation, coordinating the issuance of Material Safety Data Sheets (MSDS) and working closely with EXIM, warehouse, and freight forwarders to schedule shipments.



The role also requires effective communication with clients, serving as the primary point of contact for inquiries and updates, and aligning with cross-functional teams to ensure product availability and payment terms. Reporting and data management are crucial, as the coordinator maintains customer records and generates sales reports. Required skills include familiarity with ERP systems, advanced Microsoft Excel capabilities, a basic understanding of chemical dispatch compliance, and solid attention to detail. Soft skills such as transparent communication, problem-solving under pressure, and positive interpersonal skills are essential for success in this role.

This job is provided by Shine.com

📌 Customer Service Coordinator Mumbai
🏢 Veedee Solutions
📍 Mumbai