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Job Description
We are seeking an enthusiastic and detail-oriented Assistant Manager
- Guest Services to join our dynamic team at ibis Hyderabad HITEC City, India. In this pivotal role, you will be instrumental in delivering exceptional guest experiences while leading and supporting our front office and guest services team. You will work collaboratively with colleagues across all departments to ensure seamless operations, maintain the highest service standards, and drive guest satisfaction. This position offers an exciting opportunity to make a meaningful impact on our guests' experiences while developing your leadership and management capabilities.
• Oversee daily front office and guest services operations, ensuring efficient and professional service delivery to all guests
• Lead by example and demonstrate commitment to total customer satisfaction through proactive problem-solving and attentive service




• Manage and resolve guest concerns and credit issues with empathy, transparency, and efficiency
• Conduct training and onboarding programs for front office and guest services staff, fostering a culture of continuous improvement
• Collaborate with the Guest Services Manager to develop and implement new procedures and directives that enhance departmental performance
• Maintain comprehensive knowledge of hotel facilities, physical layouts, key personnel, daily functions, and upcoming events or group arrivals
• Actively promote hotel services, facilities, and special promotions to guests, demonstrating strong sales initiative
• Coordinate with multiple departments to ensure seamless guest experiences and operational excellence
• Monitor staff performance and provide constructive feedback to support professional development and goal achievement
• Ensure compliance with hotel policies, procedures, and service standards across all guest interactions
• Work flexible hours as required to support front office operations and guest needs
• Foster an inclusive and supportive work environment that respects cultural diversity and promotes team collaboration Qualifications




• Bachelor's degree in Hotel Management (BHM) or equivalent hospitality qualification
• Minimum 3 years of experience in a team leader role within hospitality, OR minimum 1 year of experience as an Assistant Manager
- Guest Services
• Strong working knowledge of front office operations, including reservations, reception, cashiering, and guest services procedures
• Comprehensive understanding of F&B; service operations and hotel departmental functions
• Proven leadership and staff management capabilities with the ability to motivate and develop team members
• Excellent verbal and written communication skills in English
• Strong interpersonal and conflict resolution skills with the ability to handle difficult situations professionally
• Proficiency with hotel management systems and Microsoft Office applications
• Demonstrated ability to multitask, prioritize, and work efficiently in a rapid-paced environment
• Customer-focused mindset with a commitment to delivering exceptional service experiences
• Ability to work flexible schedules, including evenings, weekends, and holidays as required
• Strong organizational and analytical skills with attention to detail
• Cultural sensitivity and commitment to creating an inclusive workplace environment
• Willingness to take initiative and contribute to continuous process improvement
• Job-Category: Rooms
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Job Type
Permanent
• Job Schedule: Full-Time

📌 Assistant Manager (Hyderabad)
🏢 AccorHotel
📍 Hyderabad