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• Support Free Trial Careers at 42Gears Technical Support Engineer Full Time Bengaluru, India A clearer role summary, responsibilities, and application entry point are laid out below so this page feels like a destination, not a placeholder. Role type Full Time Location Bengaluru, India Role Details

Location:
Bangalore

Job Type
Full-time Relevant

Experience:
2-5 years As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance. Roles And Responsibilities
• Handle incoming support calls, emails, and chat messages from clients encountering technical issues.
• Diagnose and troubleshoot technical issues associated with our unified endpoint management product.
• Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience.
• Escalate intricate technical issues to the appropriate internal teams for resolution.
• Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution.
• Document and meticulously track support issues to contribute to a comprehensive knowledge base.
• Stay abreast of the latest features and updates on our unified endpoint management product.
• Conduct product training sessions for clients and internal teams as required.




• Communicate effectively with clients, keeping them informed of the status of their support requests.
• Uphold a high level of customer satisfaction through professional and courteous communication. Requirements
• Bachelor's degree in a relevant technical field or equivalent practical experience.
• Demonstrated experience in technical support or a comparable customer-facing role.
• Proficient troubleshooting and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to work both independently and collaboratively in a rapid-paced environment.
• Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous. Additional Mandatory Requirements
• Availability to handle customer support through various channels, including calls, emails, and chats.
• Ability to work from the office.
• Willingness to work in rotational shifts covering a 24/7 operation. In summary, we are looking for a dedicated Technical Support Engineer who not only possesses the required technical skills but also excels in communication, collaboration, and ensuring a positive customer experience in the context of 42Gears' unified endpoint management product. Ready to apply? Keep this role in view and open the application form when you're ready.

📌 Technical Support Engineer (Bengaluru)
🏢 AstroFarm by 42Gears
📍 Bengaluru