Job Description: IT Vendor Management L1

Experience: 13 Years

Role Overview: We are looking for an IT Vendor Management – L1 qualified to coordinate with IT vendors and internal teams, monitor SLAs, track tickets, and ensure timely resolution of IT-related issues and service requests.

Key Responsibilities:
Coordinate with IT vendors and internal teams for day-to-day IT service requirements.
Track incidents, service requests, escalations, and pending tickets to ensure timely closure.
Monitor vendor performance against agreed SLAs, TATs, and KPIs.
Maintain ticket trackers, vendor records, escalation matrices, and service documentation.
Prepare MIS reports, dashboards, and vendor performance updates using MS Excel.
Coordinate hardware/software support, AMC activities, repairs, replacements, and maintenance.




Follow up on RCA and corrective actions for recurring or critical incidents.
Escalate SLA breaches and support audits and vendor onboarding activities.
Required Skills:
1–3 years of experience in IT Vendor Management, IT Coordination, ITSM, or IT Operations.
Basic understanding of IT infrastructure and support services.
Knowledge of Incident, Request, Change, and Escalation Management.
Understanding of SLA, TAT, and vendor performance tracking.
Positive working knowledge of MS Excel and MIS reporting.
Robust communication, coordination, follow-up, and documentation skills.

📌 It Vendor Management Mumbai (India)
🏢 Advance Career Solutions
📍 India