Job Description – Customer Service Executive

Company: Ultimate Gyms Solutions
Location: Kurali Factory

Job Summary

We are looking for a Customer Service Executive to handle customer complaints, coordinate spare-part requirements, and ensure timely dispatch of parts while maintaining effective communication with customers and internal teams.

Key Responsibilities
Attend and manage customer complaint calls and queries.
Coordinate with customers to understand their spare-part requirements.
Coordinate with the factory and warehouse team to check spare-part availability and requirements.
Arrange and follow up on spare-part dispatches to ensure timely delivery.
Maintain records of customer complaints, spare-part requests, and dispatch details.




Follow up with customers to ensure issues are resolved and provide a satisfactory service experience.

Required Skills
Valuable communication and coordination skills.
Basic computer knowledge and MS Excel proficiency.
Problem-solving and customer-handling abilities.
Ability to coordinate with warehouse, factory, and logistics teams.
Solid follow-up and record-maintenance skills.

Experience

1–2 years of experience in customer service, after-sales support, or service coordination is preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive Kurali
🏢 PRO ULTIMATE GYMS
📍 Kurali