Role Overview:

We need a Sr. PagerDuty / AIOps Engineer to act as the technical lead for a PagerDuty implementation, including migration from an existing Moogsoft setup. The role covers platform design, configuration, migration planning, production cutover and stabilization.

Key Responsibilities:
Act as the technical anchor for the PagerDuty implementation.
Understand the existing Moogsoft configuration and map the required capabilities to PagerDuty.
Own PagerDuty platform configuration and implementation standards.
Design event orchestration, routing, correlation, deduplication and suppression rules.
Configure services, teams, schedules, escalation policies and responder workflows.
Lead technical decisions for the PagerDuty implementation.
Support migration planning, production cutover and stabilization.
Coordinate technically with monitoring, ServiceNow and automation engineers.
Ensure the implementation meets the technical outcomes agreed in the SOW.

Mandatory Skills:




Solid hands-on PagerDuty implementation experience
PagerDuty Event Orchestration
Event routing, correlation, deduplication and suppression
Services, teams and business-service configuration
On-call schedules and escalation policies
Incident response workflow configuration
PagerDuty REST APIs and integrations
Enterprise production implementation experience
Moogsoft architecture, operations and migration knowledge
Monitoring and observability concepts
Alert and event migration experience
Major Incident Management workflows
ServiceNow incident integration
Production migration and cutover
Event-noise reduction and alert optimization
Technical documentation and knowledge transfer (KT)

Positive to Have:
Terraform / PagerDuty provider
Python / Bash
Datadog, Current Relic, Splunk, AWS CloudWatch
Teams / Slack integrations
- Broader AIOps experience

📌 Senior Pagerduty/aiops Engineer Moogsoft 6+ Y Chennai, Hyderabad, Bangalore Bengaluru (India)
🏢 Nasugroup.com
📍 India