Lead Customer Success
- Corporate Location
- Bangalore Role Overview : The Lead Customer Success will own the end-to-end relationship with corporate partners, ensuring a seamless customer experience from onboarding to renewals. The role focuses on driving stakeholder satisfaction, leading cross-functional execution, managing escalations, and helping customers maximize value from the Superset platform.

Key Responsibilities
● Manage the Enterprise Customer Success team, including goal-setting, coaching, workload allocation, and performance management. ● Own enterprise customer onboarding, adoption, satisfaction, renewals, and long-term account success. ● Define and track KPIs across implementation timelines, product usage, customer health, issue resolution, retention, and expansion. ● Establish structured review mechanisms, including account dashboards, weekly team reviews, escalation tracking, and quarterly business reviews.



● Collaborate with Sales, Product, Technology, and Operations to resolve delivery gaps, manage escalations, and identify growth opportunities. Requirements | You’ll be a excellent addition to the team if: ● You have 3+ years of handling a team and have experience in a product based company, ● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients ● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions ● You are passionate about product craftsmanship and care about great customer experience ● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.

📌 Lead Customer Success- Corporate (Bengaluru)
🏢 Superset
📍 Bengaluru