Job Description
Job Title –Customer Service Manager
Loan Center Business Unit
Retail Banking Function
Customer Experience Job Purpose: The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT Roles &
Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels Educational
Qualifications:
Graduate
Any Post Graduate
Any
Experience:
NA
📌 Customer Service Manager Loan Centre Bengaluru (India)
🏢 IDFC FIRST Bank
📍 India
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