Job Title: Operations Manager / Assistant Operations Manager Facility Management (Soft Services)

Job Description

We are looking for experienced professionals to manage soft services operations at residential/commercial properties, ensuring high service standards, efficient manpower management, safety, and client satisfaction.

Key Responsibilities:
Manage housekeeping, pantry, pest control, and landscaping operations.
Handle manpower hiring, staff deployment, attendance, duty rosters, and training.
Monitor vendor performance and ensure timely service delivery.
Conduct regular site inspections and ensure daily checklists are completed.
Maintain staff grooming, uniform, hygiene, and qualified standards.
Ensure compliance with EHS guidelines, labour laws, and company policies.
Maintain and update MSDS (Material Safety Data Sheets) and ensure protected chemical handling.
Manage inventory, consumables, budgets, and operational costs.




Handle client queries and resolve service-related issues promptly.
Prepare daily/weekly MIS reports and maintain operational records.
Ensure staff discipline, service quality, and continuous improvement.

Eligibility Criteria:
Bachelors degree in Hotel Management, Business Administration, Facility Management, or a related field.
8–12 years of experience in Facility Management / Soft Services.
4–5 years of managerial experience.
Experience in residential or commercial property operations.
Good computer skills, including MS Excel, Word, email, and MIS reporting.
Solid leadership, manpower management, vendor coordination, and client-handling skills.
Knowledge of safety standards, MSDS, daily checklists, and grooming standards.

📌 Assistant Operations Manager Mumbai
🏢 Crest Property Solutions
📍 Mumbai