Job Title: Customer Support Executive – Voice & Chat (Night Shift)

Location: Noida

Shift: Night Shift only (fixed) — 6:30 PM to 3:30 AM or 5:30 PM to 2:30 AM

Experience: 0–3 years (Freshers with solid English communication may apply)

Industry: eCommerce

About the Role

We are looking for a Customer Support Executive to handle inbound and outbound communication for our eCommerce operations. The role involves speaking directly with customers and vendors, resolving queries, and ensuring a smooth support experience across calls, email, and chat.

Key Responsibilities
Handle inbound customer calls related to orders, returns, refunds, and general eCommerce queries
Make outbound calls to customers and vendors for order updates, coordination, and issue resolution
Manage customer queries over Email and Live Chat in a skilled and timely manner
Maintain accurate records of customer interactions and issue resolutions in the CRM/support tool
Coordinate with internal teams (logistics, vendors, operations) to resolve customer complaints
Ensure high customer satisfaction through clear, courteous, and solution-focused communication

Requirements
Excellent spoken English with a clear,



neutral accent (mandatory)
Solid verbal and written communication skills
Prior experience in a voice-based customer support/BPO role preferred (eCommerce experience is a plus)
Must be able to manage own commute for night shift hours (no cab facility provided)
Comfortable working fixed night shift timings — either 6:30 PM–3:30 AM or 5:30 PM–2:30 AM
Basic computer proficiency; comfortable using email, chat tools, and CRM systems
Ability to multitask and stay calm under pressure while handling customer concerns

Good to Have
Prior experience supporting international customers/vendors
Familiarity with eCommerce platforms and order management systems

Note: This is a night-shift-only role with no day shift option and no transportation/cab facility. Candidates should be able to independently manage their own commute. Job Types: Permanent, Full-time

Education
Higher Secondary(12th Pass) (Preferred)

Experience:
Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:
English (Preferred)
Work Location: In person

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