Roles and Responsibilities :
Engage with customers through inbound and outbound calls to provide skilled and positive experiences.
Understand and address customer needs, resolving concerns and providing effective solutions promptly.
Provide exceptional customer service by addressing complaints and resolving issues professionally.
Collaborate with internal teams to enhance overall customer satisfaction.
Job Requirements :
Excellent verbal communication skills with valuable fluency in English.
Strong interpersonal skills with a customer-focused and sales-oriented approach.
Ability to work in a fast-paced setting with multiple priorities.
Familiarity with CRM software and telecalling techniques is desirable.
Strong problem-solving skills to address customer concerns effectively.
Ability to adapt to changing situations and priorities.
📌 Customer Service Executive Chennai (India)
🏢 Imarque Solutions
📍 India
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