Monitor and evaluate customer interactions to ensure high-quality service delivery.
Develop and implement effective quality control processes to identify areas for improvement.
Collaborate with team members to resolve customer complaints and concerns professionally.
Analyze data and trends to identify patterns and areas for improvement in quality metrics.
Provide coaching and feedback to team members on their performance and adherence to quality standards.
Participate in continuous improvement initiatives to enhance overall quality of services.
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📌 Quality Analyst Call Center Bengaluru J P Tech Park Jm
🏢 Tata Capital
📍 Bengaluru
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