Key responsibilities
Run process discovery workshops and assess automation candidates (ROI, feasibility, risk, process mining or task mining where available).
Document AS-IS and TO-BE processes in BPMN 2.0, and write PDDs, SDDs, user stories, and acceptance criteria.
Define business rules, exception handling, data and system integration requirements, and non-functional requirements (security, SLA, auditability).
Work with developers, architects, and QA on solution design, UAT, and go-live. Support hypercare and handover to operations.
Track perks (FTE savings, cycle time, error rate) and maintain the automation pipeline and backlog.
Advise on citizen-developer governance, CoE standards, and change management.

Requirements
3+ years of business analysis,



including 1+ year on automation or BPM projects.
Hands-on knowledge of at least one RPA platform and one BPM or workflow tool.
Robust BPMN skills and experience with Agile or hybrid delivery (Jira, Confluence).
Basic understanding of APIs, databases, and OCR/IDP.
Excellent stakeholder communication and facilitation. English B2+.

Nice to have: Exposure to GenAI or agentic automation, an RPA or BA certification (UiPath BA, CBAP, PMI-PBA), and experience in BFSI, telecom, or the public sector.

📌 Business Analyst Hyderabad
🏢 EPAM Systems
📍 Hyderabad