CRM Executive – Customer Support & Telecalling

Company: Bhushan International
Location: Patna, Bihar
Job Type: Full time | Work from Office
Experience: 0–2 Years
Qualification: Graduate / BBA / PGDM (Marketing preferred)
Salary: ₹18,000–₹20,000 per month during probation

Job Responsibilities
Handle customer calls, enquiries, complaints and service-related requests.
Make outbound calls for customer follow-ups and feedback collection.
Register customer complaints and generate service requests in the CRM system.
Track open, pending and closed customer calls and complaints.
Coordinate with sales and service teams to ensure timely resolution.
Maintain accurate customer databases, call logs and follow-up records.
Update complaint status, resolution details and closure remarks in the CRM.
Prepare daily call reports and customer complaint MIS.
Follow up with customers to confirm resolution and satisfaction.

Required Skills
Valuable verbal communication and telephone etiquette.




Customer handling and complaint management skills.
Basic knowledge of MS Excel and CRM software.
Solid follow-up, coordination and record-keeping skills.
Ability to communicate professionally with customers.

Working Conditions

Office-based role involving regular customer calling, complaint tracking, CRM data entry and coordination with internal departments.

Interested candidates meeting the above requirements are encouraged to apply.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund

Application Question(s):
Do you have a Bike and valid Driving License ?
Do you have a experience in Back End operations or in CRM Support ?
Are you comfortable in our salary criteria ?
How many years of experience do you have in CRM/Back end operations ?

Work Location: In person

📌 Call Center Executive Patna
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