23 Oct
|
Pi Square Technologies
|
Pune
23 Oct
Pi Square Technologies
Pune
Roles & Responsibilities
Provide technical support to customers through phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network-related issues.
Resolve customer queries within defined service levels.
Log, track, and update incidents in the ticketing system.
Escalate unresolved issues to the appropriate support teams.
Guide users through step-by-step solutions and troubleshooting procedures.
Maintain accurate records of customer interactions and resolutions.
Follow standard operating procedures and support guidelines.
Ensure high levels of customer satisfaction through effective communication.
Collaborate with internal teams to resolve technical issues efficiently.
Stay updated on products, tools, and technical support processes.
Meet productivity, quality, and customer service targets.
Work in rotational shifts, including weekends and night shifts if required.
📌 Technical Support Engineer Pune
🏢 Pi Square Technologies
📍 Pune