Job Description
Job Title: Retail Sales Executive
- (Jewellery Design Consultant)

Experience:
0–4 years

Salary:
2.5–4.2 LPA Department: Sales Employment Type: Full Time

Location:
MGF METROPOLITAN MALL, Gurugram About Firefly Diamonds At Firefly Diamonds we’re building India’s most exciting lab-grown diamond brand. In just 6 months, we’ve scaled from 0 to 6 retail stores across Mumbai, Pune, Bengaluru, and Hyderabad, with a rapidly growing omni-channel presence. We’ve raised $3M in funding led by WestBridge Capital, known for backing leading consumer brands like Third Wave Coffee and Indigo Airlines (Read more below) -https://economictimes.indiatimes.com/tech/funding/lab-grown-diamond-startup-firefly-diamonds-raises-3-million-from-westbridge-capital/articleshow/119466793.cms) We’re a small, fast-moving team building something iconic—and this role is a rare opportunity to shape that journey from the ground up. Backed by over 60 years of jewellery design and craftsmanship, we’re creating bold, up-to-date designs that are redefining the future of fine jewellery. Position Overview: We are seeking a highly motivated and experienced individuals to lead our team as a Retail Sales Executive. The ideal candidate will demonstrate strong leadership abilities, excellent organizational skills, and a passion for delivering unparalleled service to our valued customers.

Responsibilities:
1. Sales and Customer Engagement
• Achieve individual sales targets and contribute to the store's overall sales goals.
• Engage customers in a friendly and approachable manner.
• Assist customers in finding the right jewelry for their needs and preferences.
• Learn and apply effective sales techniques under the guidance of senior staff.
• Support the team in promoting the Firefly Sparkle Plan (FSP). 2. Product Knowledge and Presentation
• Develop a strong understanding of lab-grown diamonds, including the 4Cs, benefits, and Firefly's offerings.




• Present jewelry to customers effectively, highlighting its features and benefits.
• Learn to showcase jewelry and explain its craftsmanship.
• Provide accurate information about products, materials, and certifications.
• Assist senior staff in handling customer inquiries and requests. 3. Customer Service and Relationship Building
• Provide excellent customer service, ensuring a positive and welcoming experience.
• Assist in building customer relationships under the supervision of senior staff.
• Learn to follow up with customers and address their needs.
• Support the team in resolving customer concerns and issues.
• Contribute to customer satisfaction and loyalty. 4. Store Operations and Support
• Assist in maintaining visual merchandising and store presentation.
• Support daily store operations, including inventory management and restocking.
• Adhere to store policies and procedures.
• Assist senior staff and the Store Manager as needed.
• Support in taking customer orders and related documentation. 5. Training and Development
• Actively participate in training sessions and seek guidance from senior staff.
• Develop product knowledge, sales skills, and customer service skills.
• Be receptive to feedback and strive for continuous improvement.
• Demonstrate a willingness to learn and grow within the role.
• Support senior staff in training junior JDCs. Qualifications and Other Details: 1. Minimum Educational Qualification should be a Bachelors Degree 2. Excellent communication, interpersonal, and customer service skills. 3. Knowledge of Microsoft Office and experience with point-of-sale systems and inventory management software. 4. Demonstrated ability to analyze data, identify trends, and make data-driven decisions to achieve business objectives. 5. Passion for jewellery and a commitment to delivering exceptional quality and service to customers. 6. Strong business acumen and strategic mindset with a focus on driving results and continuous improvement.

📌 Jewellery Consultant-Gurugram
🏢 Firefly Diamonds
📍 Gurugram