About The Role
We are looking for a Call Center Coordinator to manage and coordinate day-to-day call center operations for our political research, public opinion, survey, and outreach projects. The ideal candidate should have robust communication and team-management skills, be comfortable working with data and reports, and be able to coordinate with callers and project teams to ensure smooth and timely execution of assigned projects.

Key Responsibilities
• Coordinate daily activities of the call center team and ensure smooth workflow.
• Allocate calling tasks to team members and monitor daily progress.
• Track call volumes, completion status, productivity, and project-wise targets.
• Ensure callers follow approved calling scripts, survey questionnaires, and project guidelines.
• Monitor the quality and accuracy of collected information.
• Coordinate with research and project teams regarding survey requirements and updates.
• Prepare and share daily and weekly performance reports.
• Identify operational issues and escalate them to the reporting manager.
• Conduct regular follow-ups with callers regarding pending tasks and targets.
• Maintain accurate records of calling activities and survey responses.
• Support training and onboarding of new callers.
• Ensure data confidentiality and compliance with company and project guidelines.
• Coordinate with field teams and other internal teams whenever required.




• Handle urgent project requirements and ensure deadlines are met. Required Skills
• Excellent communication and interpersonal skills.
• Good knowledge of MS Excel / Google Sheets.
• Strong coordination and team-management abilities.
• Good understanding of data entry and reporting.
• Ability to work with targets and deadlines.
• Strong attention to detail.
• Ability to manage multiple tasks and projects simultaneously.
• Good problem-solving and follow-up skills.
• Comfortable working in a fast-paced environment.
• Knowledge of regional or local languages will be an added advantage. Preferred Qualifications
• Bachelor’s degree in any discipline.
• 2–4 years of experience in call center coordination, telecalling operations, survey operations, research, or a similar role.
• Experience in political consultancy, public opinion research, election-related projects, or survey-based projects will be an advantage. Key Performance Areas (KPIs)
• Daily calling and task completion.
• Team productivity and attendance.
• Data accuracy and quality.
• Survey completion rate.
• Timely submission of reports.
• Adherence to calling scripts and project guidelines.
• Effective coordination between the call center and project teams.

How to Apply
Send your CV to [email protected]

📌 Call Center Coordinator (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar